How to file a Complaint

If you have a complaint against an apartment complex that is a member of the Apartment Association of Southeast Texas, you must submit it in writing to the Association office.  Once the complaint is received, the manager's response is requested and a committee will hear the case and come to a recommendation.  You may file the complaint by mail.
The process takes about a month and there is no way to expedite the process. The Grievance Committee Procedure Form below outlines the agreement as well as the process.  This signed form must accompany the complaint form. 

Click the links below to download the 
AASET Complaint Form

and the 
Grievance Procedure Form

Do not hesitate to contact the association office at 409-899-4455
with any questions you might have regarding filing a complaint.